Support
Click
here for video streaming support
Our most frequently asked questions...
Why don't I hear any sound
even though QuickTime says it's playing a live
broadcast?
What do I do if an empty white
box or broken icon appears when I click on "Listen?"
Can I still listen if I'm
behind a firewall?
QuickTime Player comes up, but
just says "Requesting Data" or it disconnects
me.
Why does the audio cut in and
out or sound garbled?
Other questions...
What do I need to do to listen
to games over the Internet?
Is a dial-up connection to slow
to listen to broadcasts?
What version of QuickTime do
I need?
Do I need to install the QuickTime
ActiveX plugin?
Why can't I use Real Player or
Windows Media Player to listen to the broadcasts?
Can I still do other things on
my computer while I listen to the broadcast?
Is there anyway to go back
and listen to broadcasts?
Still having problems?
What
do I need to do to listen to games over the Internet?
First of all, you need the obvious – a computer
(a PC or Mac will do) and an Internet connection.
Since you're reading this right now, you're probably
on your way! Secondly, you need to download Apple's
QuickTime Player, a free multimedia software program
compatible with both Windows and Mac operating
systems. The download page will walk you through
the necessary steps. If you have a dial-up connection
to the Internet, the download may take a while...if
you have a high-speed connections (DSL or cable),
you should be up and running in no time. After
the download and installation are complete, you're
ready to go. Visit your team's broadcast page
and click on "Listen" next to the game
of your choice.
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Is a
dial-up connection too slow to listen to broadcasts?
Absolutely not. Our broadcasts stream at rates
less than 20 kilobits per second. Since most dial-up
Internet connections are at 28.8 or 56 kilobits
per second, you'll be able to hear the broadcasts
as clearly as listeners using DSL or cable.
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What version
of QuickTime do I need?
You should be able to listen on QuickTime 4.0
or later, though we recommend downloading the
latest vesrion to listen to our broadcasts. We
cannot provide any support for earlier versions.
You do not need to upgrade to
QuickTime Pro to listen to the broadcasts. (Click
"later" when prompted at QuickTime launch.)
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Do I need to
install the QuickTime ActiveX plugin?
Certain operating systems require the QuickTime
ActiveX plugin. If the plugin is necessary, you
should be automatically prompted to accept installation
when you click on a broadcast link. Visit the
QuickTime Web site to download an update if you
see a graphic of a broken QuickTime logo on a
Web page.
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Why don't I
hear any sound even though QuickTime says it's
playing a live broadcast?
Because our QuickTime players feature rotating
advertisments, we run "live" broadcasts
continuously, even when there's no live audio
being transmitted. Double-check the broadcast
schedule for the school or organization. In some
cases, broadcasts might start a few minutes late.
If you're certain there's a live broadcast, perhaps
you are behind a firewall and need to change
your "Streaming Transport" preferences.
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What do
I do if an empty white box appears when I click
on "Listen?"
This usually occurs when QuickTime is not fully
or correctly installed or you need to install
a plug-in for your web browser to recognize QuickTime
files. Try clicking on the empty white box to
see if your web browser directs you to the QuickTime
site to download the proper plug-in. If that doesn't
work, visit the QuickTime
installation check and follow the simple steps.
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Why can't
I use Real Player or Windows Media Player to listen
to the broadcasts?
Our broadcasts are streamed through QuickTime
Streaming Server. So other multimedia applications
won't recognize the audio streams. However, QuickTime
is a free download and is used by hundreds of
major corporations and industries for the creation
and presentation of multimedia content. The free
QuickTime player has been downloaded by more than
100,000,000 Mac and Windows users. (visit QuickTime's
home page for more info).
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Can I still
do other things on my computer while I listen
to the broadcast?
Sure...depending on the memory and processing
power of your computer and the speed of your Internet
connection. In all likelihood, you will still
be able to surf the web or work in other applications
with the broadcast running in the background.
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Is
there anyway to go back and listen to broadcasts?
Yes. Just browse the event listing on your team's
broadcast page and click the "Archive"
link to tune in. Please note that archives can
take up to one week to post in some cases.
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Can
I still listen if I'm behind a firewall?
Absolutely. Our broadcasts stream through Port
80, which is universally accessible through firewalls.
Ocassionally, however, users behind firewalls
need to adjust their streaming transport settings.
Check out our quick tutorial.
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QuickTime
Player comes up, but just says "Requesting
Data" or it disconnects me.
You are likely behind a firewall and need to make
a quick change in your preferences. Check out
our quick tutorial.
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Why
does the audio cut in and out or sound garbled?
You most likely need to make a change in your
QuickTime sound settings. Follow these steps:
1. Go to "My Computer" icon.
2. Open Control Panel icon.
3. Open Quicktime icon.
4. Select Sound Out on scroll menu.
5. Change selector from Direct Sound to Wave Out
by clicking on Wave Out.
6. Close Quicktime Control Panel.
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Still
having problems?
Visit Apple's QuickTime
support page or submit
a support request with a desciption of your
problem. Make sure to include your operating system
(ie WindowsXP or Mac OS X) and browser (Explorer
or Netscape) as well as the version of QuickTime
you're using and a detailed description of the
problem you've encountered.
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